Privacy Policy

Last updated: 5 August 2026.

This Privacy Policy explains how Systema Group Ltd, trading as Systemavit, collects and uses personal information when you visit systemavit.com, contact us or otherwise interact with this website.

1. Who is responsible for your information?

Systema Group Ltd is the controller of personal information collected through this website. Systemavit is a trading name of Systema Group Ltd.

• Company: Systema Group Ltd
• Company number: 16691100
• Registered in: England and Wales
• Registered office: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE
• Privacy and customer contact: hello@systemavit.com

2. Information we collect

We collect only the personal information we need for the purposes described in this policy.

Information you give us

• Your name and email address when you use our contact form or email us.
• The content of your enquiry or message.
• Your Amazon order number if you choose to provide it when asking for help.
• Any other information you choose to include when contacting us.

Contact-form submissions are handled through Gravity Forms. Depending on the site configuration, a submission may be stored in the WordPress database and sent to us by email so that we can respond.

Information collected when you use the website

• Technical information normally recorded by web servers and security systems, such as IP address, browser or device type, requested page, date and time, and diagnostic or security information.
• Cookie, consent or website-usage information where the relevant technology is enabled. Our Cookie Policy explains this in more detail.

We do not collect payment-card details or take payment on this website. Purchases are completed on Amazon. We do not receive your Amazon payment information simply because you follow a link from our website.

3. How we use personal information and our lawful bases

UK data-protection law requires us to have a lawful basis for each use of personal information.

• Answering enquiries and providing customer support: our legitimate interests in responding to customers and people interested in our products, and where relevant taking steps requested by you before entering into a contract.
• Operating, securing and troubleshooting the website: our legitimate interests in providing a reliable and secure website, preventing misuse and diagnosing technical problems.
• Understanding website use: where an analytics or similar service requires consent, we rely on your consent. If a limited statistical technology is lawfully used without consent, we rely on our legitimate interests for any related personal-data processing and provide the controls required by law.
• Meeting legal, regulatory or tax requirements: compliance with a legal obligation.
• Establishing, exercising or defending legal claims and dealing with complaints: our legitimate interests in protecting our business and resolving disputes fairly.

Where we rely on legitimate interests, we consider the effect on your rights and interests and do not use that basis where our interests are overridden by your rights.

4. Cookies and similar technologies

Cookies and similar storage or access technologies are controlled through the website’s consent settings. Non-essential technologies that require consent remain disabled unless you make the relevant choice. You can find more information, including how to change your choices, in our Cookie Policy and the cookie settings control displayed on the website.

5. Who we share information with

We do not sell your personal information. We may share it only where necessary with:

• website hosting, email, backup, security and technical-support providers that process information on our behalf;
• analytics or consent-management providers, where those services are enabled and their use is permitted;
• professional advisers such as accountants, insurers or legal advisers where reasonably necessary;
• regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted by law; and
• a buyer, investor or professional adviser involved in a genuine proposed sale, restructuring or transfer of all or part of our business, subject to appropriate confidentiality and data-protection safeguards.

When you follow a link to Amazon, you leave our website and Amazon processes information under its own privacy arrangements. Amazon acts independently in relation to its marketplace, account, payment, delivery and related services.

6. International transfers

Some service providers may process personal information outside the UK. Where a restricted transfer occurs, we will use a transfer mechanism permitted by UK data-protection law, such as UK adequacy regulations or appropriate contractual safeguards, and any additional measures required for that transfer. You can contact us if you would like more information about the safeguards relevant to your information.

7. How long we keep information

• General contact and support enquiries: normally for up to 24 months after the last meaningful contact.
• Complaints, disputes or records needed for legal purposes: for as long as reasonably necessary to deal with the matter and any applicable legal limitation period.
• Routine security and server logs: normally for up to 90 days, unless an incident or legal requirement means a record must be kept longer.
• Analytics information: according to the retention setting of the analytics service we choose, limited to what is reasonably necessary for website analysis.
• Consent or preference records: for as long as needed to respect and demonstrate the choices made, with preferences refreshed or removed when appropriate.

When information is no longer needed, we delete it or anonymise it so that it can no longer identify you.

8. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you the right to:

• ask for a copy of your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase personal information;
• ask us to restrict how we use personal information;
• object to processing based on legitimate interests;
• receive certain information in a portable format and ask for it to be transferred where the right to data portability applies; and
• withdraw consent at any time where we rely on consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Your right to object: if we process your personal information on the basis of legitimate interests, you have the right to object. We will stop that processing unless we have compelling legitimate grounds to continue or the processing is needed for legal claims.

To exercise a right, email hello@systemavit.com. We may need to ask for reasonable information to confirm your identity. You will not normally have to pay a fee.

9. Security

We use reasonable technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No internet service can guarantee absolute security, so please avoid sending sensitive information that is not needed for your enquiry.

10. Children

This website and our products are intended for adults making choices about dog supplements. We do not knowingly seek to collect personal information from children through the website.

11. Complaints

If you have a concern about how we use your information, please contact us first at hello@systemavit.com so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office, the UK data-protection regulator. You can visit ico.org.uk/make-a-complaint/, telephone 0303 123 1113, or write to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

12. Changes to this policy

We may update this Privacy Policy when our website, services or legal obligations change. The latest version will always be published on this page with its last-updated date.